WebCare Plans

Not at all. Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or care plan, you have complete freedom to do so. Your plan is only billed out for the month or year that’s paid for.

If we’re building your website, there is no set up fee as long as it’s within a 90-day period. of the completion of your website build.

If, after 90 days you’d like to join our hosting and care plan at any level, there is a $99 set up fee. This fee allows us to update all tools, clean up the database if it hasn’t been cleared, install our tools, and backup the site, among other tasks that are needed to get your site active on our plan.

Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.

That said, if you choose to forego our care plan, you assume complete responsibility for the website updates, security, backups, and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if, and when, your website is breached, hacked, or performs slowly because of the lack of proper maintenance and optimization.

Absolutely! If you decide to come back to us after having initially passed on the plan, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.

We’ll always try to get your updates done within the time allotted in your plan to save you some extra cost. However, if you have extensive updates that will require more time than your plan allows, we’ll provide you with an estimate of time needed to complete your requests and will perform that work at our discounted hourly rate. We will also provide the option of a separate, new project to complete any additional work that is outside of the scope of your plan.

In this case, you’re welcome to handle it in house by reaching out to our preferred malware and blacklist removal specialists, Sucuri, or if you’d like to join our plan and have us take care of getting the hack cleaned, we have a $499 site cleaning/set up fee.

Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and are outside of our control. In some cases, your site will require more additional work to completely recover.

Important note: We do not fix website hacks or breaches unless the site is subsequently added to our care plan.

In the extremely unlikely event that a website is breached or hacked in any way while on one our plans, we take full responsibility and will rectify the situation immediately at no additional costs to you. 

In order for a site that we did not build to be added to one of our WebCare plans, we would need to a do a review of the backend and current hosting. If the site passes our review, then our plan can be added. There is a setup fee of $299 for sites not built by The Pier Collective.

Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 20% discount (monthly or annually) for every site you add and the discount will be active for as long as your sites remain on our hosting and care plan.

No. Unused support time does not rollover or add up for later use.

Your monthly support time (for Premium or Elite plans) covers any minor content updates, additions/deletions, add-ons to your website, or just getting advice. For example, changing hours, company information, staff, or team members, adding photos, updating services pages, etc.

While we do our best to get updates done within your allotted time, if more time is required, we will provide you with an estimate of the needed time and will offer our discounted rate to complete the work.

Note: The monthly support time is for work or updates on an existing website and cannot be used for other projects or a step-by-step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project. We reserve the right to limit major updates or revisions under our care plans.

Within our plan, we will ensure your website is updated when new versions of plugins and themes are released. Additionally, we will make minor updates to content and structure on your website. Examples of what is considered minor are:

• moving a paragraph to a new place on a page

• updating your or your business contact information (address, phone number, email address, etc.)

• changing the color of an element on a single page

• switching out photos that you provide

Examples of what is NOT considered a minor update:

• Adding a new page

• Content creation

• Sourcing images

• Adding new products to e-commerce stores

These lists are not exhaustive. If you are uncertain if a update you need on your site is included in your plan, please contact us and we can let you know!